Refund policy

Return Policy

• Return Period
  Customers can return products within 16 days from the date of receipt. The product must be in its original condition and undamaged.

• Return Conditions

  • Customers are required to document the product by taking clear photos and send them to customer service along with the shipment number for verification.
  • Customers should keep the product until the returns team contacts them with further instructions.

• How to Request a Return

  • Customers must contact customer service to report the issue with the product.
  • They will need to document the problem and share relevant photos for verification.

• Return Fees

  • There are no fees associated with the return process. It is completely free.

• Customer Options After Return
  Once we verify that the returned product is undamaged, customers have two options:

  • Exchange the product for another item.
  • Request a refund.

• Refund Processing

  • After confirming the receipt of the returned product, a support team member will contact the customer to arrange the return process.
  • A message will be sent outlining the available options, such as choosing a refund or selecting another product.

• Exceptions

  • Underwear cannot be returned for any reason due to hygiene concerns.